This NOW eSIM refund policy explains when you can get your money back for an eSIM plan bought on nowesim.com. An eSIM is digital, so the rules depend mostly on whether you’ve installed it.
eSIMs you haven’t installed
If you haven’t installed your eSIM, you can ask for a full refund within 30 days of purchase. An eSIM counts as installed once it has been added to a phone, by scanning the QR code or typing in the activation code, even if you never turned it on.
eSIMs you’ve installed
An installed eSIM can’t be moved to another phone or sold again, so we can’t refund it because your plans changed. The exception is a technical problem on our side. If your eSIM doesn’t connect at your destination and our support team can’t fix it, we’ll refund the plan.
When we can’t give a refund
- The eSIM is installed and working, and you no longer need it.
- You installed a plan for the wrong destination.
- Your phone is locked to a carrier, so the installed eSIM can’t connect. Please check your phone before you buy.
- You used all the data, or the plan’s validity period has ended.
- More than 30 days have passed since you bought an eSIM you never installed.
- The problem comes from your phone or its settings, or from a place with no mobile coverage, and not from our service.
Top-ups
Top-ups are added to an eSIM that’s already installed, so we refund them only when a technical problem on our side stops them from working.
How to ask for a refund
Email [email protected] with your order number and the email address you used at checkout. If the eSIM isn’t connecting, tell us your phone model and where you are, and send a screenshot of your mobile data settings if you can. We’ll try to get you connected first, because most problems come down to a setting that takes a minute to change.
How refunds are paid
We send approved refunds to the payment method you used at checkout. Your bank or card issuer decides how long the money takes to appear, usually 5 to 10 business days.
Questions
If any part of this NOW eSIM refund policy isn’t clear, email [email protected] and we’ll explain how it applies to your order.
Last updated: November 13, 2026.