This NOW eSIM privacy policy explains what personal information we collect when you visit nowesim.com or buy an eSIM, how we use it, and the choices you have. If you have a question about it, email [email protected].
Information we collect
When you buy a plan, we ask for your email address, first name, last name and country. We use your email to send your eSIM QR code, your order confirmation and emails about your account.
Card details go straight to our payment provider. We never see or store your full card number.
When you buy your first plan, we create a customer account with your email address so you can find your eSIMs later. You choose your own password through a link we email you.
If you leave a review, we save your star rating, what you wrote and the eSIM it’s about.
Like most websites, our server records basic technical information such as your IP address, your browser type and the pages you visit. We use it to keep the site secure and working.
How we use your information
- To process your order and deliver your eSIM.
- To give you access to your account and your eSIMs.
- To answer your emails and help when an eSIM doesn’t connect.
- To prevent fraud and keep the site secure.
- To meet tax and accounting rules.
We only email you about your orders and your account, and we don’t sell your personal information.
Who we share it with
We share information only with the services that help us run the store:
- Our payment provider, to take your payment and check it for fraud.
- Our mobile network partner, to create your eSIM. They get what they need to issue it, never your payment details.
- Our hosting and email providers, which run the website and send our emails.
We may also share information when the law requires it.
Reviews
A published review shows your first name, the first letter of your last name, the destination and the month you wrote it. We never show your email address.
Cookies
We use the cookies the site needs to work, such as the ones that remember your cart and keep you signed in. On your first visit, a cookie banner lets you accept or decline any cookies the site doesn’t need.
How long we keep your information
We keep order records for as long as tax and accounting laws require. We keep your account until you ask us to delete it.
Your choices and rights
You can see and update your details in your account at any time. You can also email [email protected] to ask for a copy of your information, to correct it or to delete your account. We may have to keep some order records when the law requires it. Depending on where you live, you may have other rights, including the right to complain to your local data protection authority.
Children
NOW eSIM isn’t meant for children under 16, and we don’t knowingly collect their information.
Changes to this policy
If we change this NOW eSIM privacy policy, we’ll post the new version on this page and update the date below.
Last updated: November 13, 2026.